Refund Terms & Policy

    This Refund Terms & Policy applies to all payments made to Shanmuga through our website, mobile application, or at our facility.

    1. Appointment Cancellation & Refunds

    a) OPD / Doctor Appointments

    • If an appointment is cancelled by the patient at least [24/12] hours before the scheduled time, a full refund will be processed.

    • Cancellations made after this period or no-shows are non-refundable.

    • If the hospital or doctor cancels the appointment, a full refund will be issued.

    2. Online Consultation (Telemedicine)

    • Refunds are applicable only if the consultation has not started.

    • Once the online consultation is completed or partially conducted, no refund will be provided.

    • Technical issues caused from the hospital’s side will be reviewed and may be eligible for a refund.

    3. Diagnostic Tests & Health Packages

    • Cancellations requested before sample collection are eligible for a refund.

    • No refunds will be issued after sample collection or test initiation.

    • Health packages once started are non-refundable and non-transferable.

    4. In-Patient Services (IPD)

    • Advance payments for hospital admission are refundable after deduction of applicable service charges, based on services already availed.

    • Room charges, consumables, and medical services already provided are non-refundable.

    5. Surgery & Procedures

    • Surgery advance payments are refundable if cancelled before [X] days of the scheduled date.

    • Cancellations after this period may incur cancellation charges.

    • Refund eligibility depends on pre-operative expenses already incurred.

    6. Payment Gateway Charges

    • Any payment gateway or bank transaction charges are non-refundable.

    • Refunds will be processed using the original payment method.

    7. Refund Processing Time

    • Approved refunds will be processed within [7–14] business days.

    • The time taken for the amount to reflect in your account depends on your bank or payment provider.

    8. Non-Refundable Situations

    Refunds will not be provided for:

    • Missed appointments (no-shows)

    • Services already availed

    • Emergency services

    • Medical consumables and medicines

    • Administrative or registration fees

    9. Refund Request Process

    To request a refund:

    • Email us at info@shanmugahospital.com

    • Provide appointment ID, payment reference, and reason for cancellation

    • Refunds are subject to verification and approval

    10. Policy Modifications

    Shanmuga reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.

    11. Contact Information

    For refund-related queries, contact: